E-commerce logistics
Lamptwist
Shipping claims handled across four carriers
A digital employee files carrier claims and validates order confirmations end to end.
Visit websiteThe challenge
Claims and confirmations were handled by hand across BPOST, DHL, GLS and UPS, eating hours every week and leaving room for missed refunds.
What the digital employee does
- Reads each shipment and routes it to the right carrier
- Files the claim and follows up automatically
- Validates order confirmations against carrier data
The result
Hours of manual claims work removed each week
Fewer missed refunds and errors
Staff freed for customer-facing work
Our claims run themselves now. We only look at the exceptions.
